Last updated: 01, December, 2025

At Codeinator, we strive to deliver high-quality IT solutions and services that meet our clients’ expectations. This Returns Policy explains the conditions under which refunds, cancellations, or service adjustments may be considered.

Nature of Services

Codeinator primarily provides digital services, including but not limited to:

• Website development
• Software and application development
• IT consulting
• Maintenance and support services
• Custom digital solutions

Due to the customized and digital nature of our services, returns are handled differently than physical products.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Payment was made in error or duplicated
• Services were not initiated within the agreed timeline due to Codeinator’s fault
• A service was canceled before any work or resource allocation began

Refund eligibility is evaluated on a case-by-case basis.

Non-Refundable Items

The following are non-refundable:

• Completed or partially completed services
• Custom development work already delivered or in progress
• Consulting hours already used
• Subscription fees after the billing cycle has started
• Third-party costs (licenses, domains, hosting, APIs, plugins)

Project-Based Services

For project-based engagements:

• Once a project milestone is approved, payments related to that milestone are non-refundable
• If a project is terminated mid-way, charges will apply for work completed up to the termination date

Any remaining balance may be adjusted accordingly.

Subscription & Maintenance Services

For recurring or subscription-based services:

• Cancellations must be requested before the next billing cycle
• No refunds will be issued for the current or past billing period
• Services will remain active until the end of the paid period

Requesting a Refund

To request a refund or cancellation, please contact us with the following details:

• Full name and registered email address
• Service or project name
• Payment reference or invoice number
• Reason for the refund request

📧 Email: info@codeinator.net

Requests are typically reviewed within 5–7 business days.

Refund Processing

If approved:

• Refunds will be processed using the original payment method
• Processing time may take 7–14 business days, depending on the payment provider

Codeinator is not responsible for delays caused by banks or payment gateways.

Changes to This Returns Policy

Codeinator reserves the right to update or modify this Returns Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Us

If you have questions regarding this Returns Policy, please contact us:

Codeinator
📧 Email: info@codeinator.net
🌐 Website: www.codeinator.net